ADH CONSULTING SERVICES
IT Workflow & Business Systems Consulting
A business system can be technically available while the work around it remains unclear. ADH helps organizations define business requirements and improve the requests, approvals, responsibilities, and adoption practices that connect technology to everyday operations.
Discuss your priorities ↗When this work may help
- Employee onboarding depends on informal requests and late approvals.
- Application ownership and support responsibilities are unclear.
- A new tool has launched, but teams keep using disconnected workarounds.
Do we need new software, or a better way to use what we have?
Start with the required business outcome and the current workflow. Distinguish missing capability from configuration, access, training, data ownership, or process problems before recommending a replacement.
A practical engagement approach
Define the business requirement
Document the users, use cases, required information, dependencies, and acceptance criteria. Identify the business owner and technical participants needed for the review.
Clarify the operating workflow
Design intake, prioritization, approvals, fulfillment, and exception handling. Preserve required authorization and security controls; do not treat faster processing as permission to bypass them.
Support adoption and review
Specify responsibilities, practical instructions, communication, and a small pilot. Check whether users can complete the intended work, not just whether a system is live.
Possible deliverables
The final scope, deliverables, responsibilities, and timing are agreed for the engagement.
- Business requirements and workflow documentation
- Request and approval responsibilities
- Adoption plan and service measurement definitions
An illustrative starting point
Illustrative situation: a new hire receives a laptop but cannot access an approved application. A workflow review could connect the hiring trigger, manager approval, access fulfillment, and readiness confirmation so unresolved dependencies are visible before the start date. This is not a client case study.
Explore the approach
Read the IT request measurement guide. Use the free operations improvement worksheet to prepare your initial discussion.