ADH CONSULTING SERVICES
Process Improvement Consulting
Recurring delays are difficult to solve when the organization cannot see how work actually moves. ADH helps teams trace a defined process, understand waiting and rework, and test a better workflow before expanding the change.
Discuss your priorities ↗When this work may help
- Requests sit between departments without acknowledged ownership.
- Different employees follow different versions of the same procedure.
- A growing backlog is being managed through repeated follow-up emails.
Where should a process improvement effort begin?
Choose one recurring workflow with a recognizable start and finish. Review recent cases, identify where work waits or returns for correction, and agree on the outcome that matters to the requester.
A practical engagement approach
Observe the current workflow
Map the trigger, required information, steps, decisions, handoffs, and completion signal. Separate active work from waiting and check exceptions rather than relying only on an ideal process.
Design a usable alternative
Agree on intake criteria, accountable roles, acceptance signals, and escalation rules. Remove avoidable duplication while retaining required controls.
Pilot and refine
Test with one request category or team. Collect feedback and agreed measures, then decide what to change before broader implementation.
Possible deliverables
The final scope, deliverables, responsibilities, and timing are agreed for the engagement.
- Current-state and proposed workflow maps
- Handoff criteria, role definitions, and draft procedures
- Pilot plan with outcome and balancing measures
An illustrative starting point
Illustrative situation: purchase requests arrive through several channels and often lack approval details. A pilot could use one intake path and a completeness check while measuring full requester waiting time and returned requests. This is a hypothetical approach, not evidence of savings.
Explore the approach
Read the guide to reliable handoffs. Use the free operations improvement worksheet to prepare your initial discussion.